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Overview
ITIL defined (in Wikipedia)
www.itil.org.uk
www.itsm-gateway.com
IT Service Management Gateway is the largest resource of IT Service Management related whitepapers, podcasts and webcasts. There is a whole section dedicated to ITIL with resources available for download.
www.itil-itsm-world.com
The IT Infrastructure Library, ITIL, is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organizations.
BMC Article
This page explores the ten core processes of ITIL; show examples of how ITIL is being employed in several global enterprises; and demonstrates the clear linkage between ITIL and the emerging IT-business alignment discipline known as Business Service Management (BSM).
ITIL: A PRIMER
ITIL was developed by the Office of Government Commerce (OGC) within the UK Treasury Department in the late 1980s to improve the efficiency and effectiveness of government procurement. Today, OGC uses ITIL to create centers of excellence in program management to serve as examples of best practices across government.
Top ITIL Myths January 5, 2004 By George Spafford and Gene Kim
Many IT organizations attempting to increase service levels, decrease costs and improve security look to the ITIL framework for guidance. ITIL, or the IT Infrastructure Library, is widely accepted as the world's leading compilation of IT best practices.
A large and increasing number of organizations rely on ITIL. In the U.S., organizations such as Procter & Gamble, Caterpillar, State Farm and Boeing have shared how they have incorporated aspects of ITIL and IT Service Management into their IT management strategies. However, many misconceptions still exist about ITIL, which sometimes confound even long-time IT practitioners. Here are some of the top ITIL myths and misconceptions, as well as their corresponding realities.
Implementing the ITIL Framework
The Information Technology Infrastructure Library, a group of standards for service, is gaining acceptance as a non-proprietary framework for IT projects. See how one service-level administrator helped integrate ITIL into his organization.
The IT Skeptic
A critical look at ITIL, CMDB, itSMF and related topics. Often has news of ITIL ahead of official announcements.
BOKKED: the Body of Knowledge Known Error Database
A public database of reported errors in ITIL and related bodies of knowledge. Check what you found (e.g. in your new ITIL Version 3 books) to see if it is an error, report it, or debate the ambiguous ones.
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